KUALA LUMPUR, Oct 6 -- Tower is set to further automate the process of detecting genuine and suspicious claims in real time, to allow for a faster process for customers in need.
According to a statement, the automated system is made possible through Tower’s international partnership with Dutch AI-based solution FRISS.
“We’re excited to support Tower’s digital journey to strengthen its customer focused services with our AI-driven solutions,” said FRISS VP Asia Pacific Ariane Braam- Verkoren.
“The real-time FRISS solution provides a unique combination of out-of-the box risk and fraud indicators with powerful AI techniques such as predictive models, network analysis and text mining.
This will significantly strengthen Tower s ability to safely digitise its processes. The partnership also fits well for FRISS in our strategy to expand our support for honest insurance, and we’re anxious to see what great results it will bring in the near future,” added Braam-Verkoren.
Meanwhile, Tower’s Chief Executive Officer Blair Turnbull said: “FRISS is the world’s most widely implemented risk mitigation solution that features powerful AI techniques such as predictive models, network analysis and text mining. By separating claims with low risk of fraud on a fast track, it will standardise and further speed up claims screening at greater accuracy.”
Tower will begin implementing the FRISS solution to its claims process in the coming months.
FRISS is 100 per cent focused on automated fraud and risk detection for P&C insurance companies worldwide. Its products enable a safe digital transformation, with seamless integrations that go live in less than four months.
More details at www.friss.com.
-- BERNAMA
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