KUALA LUMPUR, June 17 (Bernama) -- Calabrio, the customer experience intelligence company, has announced the availability of its cloud workforce engagement management (WEM) platform via a local point of presence in Singapore.
The new regional WEM cloud service will support the growing demand in Southeast Asia for cloud-first contact centre services from local enterprises as well as global organisations looking to move into the region.
The Singapore-hosted cloud-based service was established for a large service provider enabling Calabrio to become the first in the region to offer a cloud-native enterprise-grade WEM platform that delivers true data sovereignty for Singapore-based customers.
This also includes providing superior power latency and data privacy to other enterprises in the Southeast Asian region, according to a statement.
The cloud solution utilises proprietary micro services, driving faster penetration and scale in new markets and maximising ‘time-to-value’ for Calabrio customers.
This launch also demonstrates Calabrio’s growing strength, leadership and commitment to the region, by supporting Southeast Asia’s increasing demand for cloud.
Calabrio has seen dramatic growth during the past year, especially with cloud solutions, with over half its revenue in Asia-Pacific (APAC) generated from cloud installations.
As well as providing faster regional services, the new WEM cloud service supports Calabrio’s ambition to provide total data sovereignty for customers in every country within Southeast Asia and beyond.
-- BERNAMA
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