KUALA LUMPUR, July 31 (Bernama) -- ZEGOCLOUD, a global cloud communication service provider, will showcase its Virtual Avatar and Digital Human solutions as well as its high-quality, low-latency real-time audio and video chat technologies, at the World CX Summit Singapore on Aug 2 and 3.
Equipped with a text-to-speech (TTS) feature, the ZEGO Avatar SDK’s embedded artificial intelligence (AI) algorithm can recognise written text and make the Avatar display the corresponding mouth shape and speaking manner while utilising the ability of text-to-speech to play the corresponding audio.
In a statement, ZEGOCLOUD said by integrating TTS avatars with customer experience (CX), businesses can deliver consistent customer service across all communication channels 24/7 and simulate human-like responses.
In addition, using the TTS avatar can lower business costs, enhance customer satisfaction and loyalty, increase sales and revenue, and improve a company's brand image.
The summit brings together leaders in CX, marketing, and tech experts to explore how insights and innovations can transform CX strategies.
The summit addresses various topics, including how AI can enhance CX, the future of CX in the metaverse, hyper-personalisation and omnichannel customer engagement.
ZEGOCLOUD's participation in the World CX Summit Singapore underscores its commitment to innovation and excellence in cloud communication and CX.
-- BERNAMA
No comments:
Post a Comment